> For the complete documentation index, see [llms.txt](https://docs.voicemoat.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.voicemoat.com/billing/cancel-and-refund.md). # Cancel and refund **In short:** you can cancel any time, and your plan stays active until the end of the period you already paid for. Partial periods are not refunded. Billing is handled by Dodo Payments. ### Cancelling Cancel from your billing settings. When you cancel: * your plan keeps working until the **end of the current billing period**, * it does not renew after that, * and you drop to the Free plan, keeping your profiles and history. There is nothing to lose by cancelling early in a period; you keep access until the paid period runs out. ### Refunds {% hint style="info" %} Refunds are not provided for partial billing periods. If you cancel mid-cycle, you keep access to the end of that cycle rather than getting a prorated refund. {% endhint %} ### Trials A trial converts to the full plan at the end of its window. To avoid the charge, cancel **before** the trial window ends. See Free trial. ### Who handles billing VoiceMoat uses **Dodo Payments** as its merchant of record. That means Dodo processes your payment, its name appears on your card statement, and it handles any tax (such as India GST) at checkout. Your receipts and invoices come from that checkout. ### Common questions **Will I keep my data if I cancel?** Yes. Your profiles, voice, drafts, and history stay. You just move to the Free limits until you resubscribe. **Whose name is on my card statement?** Dodo Payments, our merchant of record, not VoiceMoat directly. **How do I stop a trial from charging me?** Cancel before the trial window ends. After it converts, normal cancellation applies (access to the end of the paid period, no partial refund). **I have a billing question that is not here.** Contact us at and we will sort it out. --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter: ``` GET https://docs.voicemoat.com/billing/cancel-and-refund.md?ask=&goal= ``` `ask` is the immediate question: it should be specific, self-contained, and written in natural language. `goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.